We have delivered over 40 different services.
Since then, we have used the same approach, gradually tweaked and improved, to align with the GDS service assessment criteria as these have been modified and updated. We are proud to say that we have delivered over 40 different services for a range of departments and agencies, affecting the lives of almost everyone in the UK in one way or another: businesses of all sizes, importers/exporters, fishermen, teachers, students, unemployed people, patients, hospitals, the elderly, farmers, lawyers, soldiers, people with disabilities, people with health problems, ethnic minorities – you get the idea.
One key learning is that we must always take time to scope out new services in detail, ensuring we cover not only user needs, but also department or civil servant needs as well as those of other stakeholders. We quite often refer to this as the “sweet spot” of service design – one which helps the UK citizen and/or business, whilst at the same time taking policy, technology etc. requirements into account. Along the way, we also spend time supporting our clients in upskilling and knowledge sharing through, for example, GDS Assessment Master-classes, Agile coaching and outright hand-over training. We know that making a real difference requires us to not only deliver a great service, but also to help the public sector be more capable of managing and developing the service themselves.
Making a difference is our motivation.
This work is one factor that our team find motivating – knowing the services we have and continue to provide make a real difference to such a vast array of people – our public sector work is more than just a job to us. We believe that making the UK a better place to live and work in is important, so we are prepared to go that extra mile to make sure this happens. Transforming the lives of UK citizens and businesses is something we take great pride in and continue to develop.
You can read more about our public sector work in practice in the following case studies: Marine Management Organisation, Office of the Public Guardian, Home Office, HM Courts and Tribunals Service and Department for International Trade. If you are interested in hearing more about our thinking around public sector digital transformation, feel free to contact us – we are always happy to talk!