At Engine, we believe transformation is a mindset. What we mean is something very similar to the ‘hive mind’ biologists talk about when describing the group intelligence shown by a colony of honeybees or ants. For any business planning to transform, investing up-front in nurturing this coherence is time and energy well spent. Cohesion lasts longest and delivers the greatest returns when it is focused on a single-minded purpose. Every successful transformation starts with a well-defined, robust and motivating North Star: a vision that can inspire and direct the whole organisation.
So that is why transformations fail, but what comes next? When interviewing senior leaders in 2021, a whopping 52% of them agreed that technology is what receives the most investment and resource when it comes to digital transformation. But is that right? Ricardo Miller, Head of Head of Change & Engagement in IT Transformation at Drax Group explains why he thinks this is the case. He talks about how there has been a big shift, not just in HR, but a lot of central services from only having a choice of global system providers to niche service providers. Ricardo also emphasises that there is a challenge in the way we work, in which we are increasingly having to adopt a multifaceted approach to change. Technology is driving much more of a hybrid approach, therefore taking a more human centred approach to change and adoption will be seen to grow within a changing face of technology.
When asked about the weighting of IT and Technology teams in transformation, James Coughlan says that “technology isn’t the solution, it is the enabler to solutionise your business' future state, or desires”. Businesses need to avoid the temptation of the ‘tech toybox’ by ensuring that technology is the right fit for the transformation you are trying to deliver and understanding its impact on other areas of the business.