Product & Service Design

Product & Service Design.
Crafting products and services that ensure every experience is as unique as your brand.

We deliver experiences designed around your customers' needs and wants, as well as what makes your brand unique. We do this at pace, balancing technical feasibility and commercial viability to ensure our solutions have a meaningful impact on your business.

We make this possible through synchronous design and an agile design methodology. These approaches enable us to prioritise continuous iteration and collaboration by ensuring strategy, design, engineering, and customers remain connected from discovery and design through to delivery.

Throughout this process, we focus on unique value creation and actively partner with you to understand your brand, customers and technical capabilities, ensuring that:

  • We design for the customers with the biggest potential for growth - framing what they need, want and expect.
  • We understand the unique makeup of your brand and the assets which can be leveraged to create points of differentiation throughout the end product and service experience.
  • We understand your technical capabilities' maturity and potential, ensuring that our efforts will create a meaningful impact.

Then, we work together to translate these learnings into opportunities and requirements that form a strategic plan, focussed on delivering a product and service experience that only your brand can.

Our team, your business and your customers stay connected throughout design and delivery, working in iterative cycles consisting of thinking and making - incorporating continuous customer validation.

Our process ensures you are not only designing the right products and services, but that they can be engineered in the right way. There is no compromise between getting the experience right and building it the right way.

Our engagements are designed to adapt to your business and in-house expertise. That’s because we know while the challenges we face may be similar, our businesses are not. Each engagement model is designed to adapt and function in a way that's flexible, commercially viable and scalable.

Engagement models

Project
Outcome based engagements that deliver specific deliverables.

Sprint
Sprints based engagements designed to quickly identify and validate growth, disruption and impact areas.

Augment
Our team members augment our clients’ internal teams fulfilling capability gaps or subject matter expertise.

Our specialisms

  • Design Org Leadership
  • Design & User Research
  • Experience Strategy
  • Product & Service Strategy
  • Product design & build
  • Experience Design
  • Interface Design
  • User testing & Validation

Talk to us about your project

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