Public Services

Public Services.
A leading supplier on the G-Cloud and Digital Outcomes & Services (DOS) frameworks.

We have designed and delivered digital services in the public sector for 20 years. Our work has transformed the lives of almost everyone in the UK.

We wrote the report on how to digitise the government. Then delivered it. In 2010, The Martha Lane-Fox Report, authored by Engine, outlined how government could provide a better service for the citizens and businesses of the UK. This approach has since been tested many times, delivering faster, cheaper and, above all, better quality services.

We believe in practising what we preach. In 2012 we delivered the first government exemplar service: the Lasting Power of Attorney Application for the Office of the Public Guardian - a Ministry of Justice agency. Since then, we have delivered over 40 different services for a range of departments and agencies, touching almost every aspect of life in the UK, from businesses of all sizes to importers & exporters, fishermen, teachers, students, unemployed people, patients, hospitals, the elderly, farmers, lawyers, soldiers, people with disabilities, people with health problems, ethnic minorities and many more. Knowing that the services we have provided have made a real difference to all these people means that our public sector work is more than just a job to us.

Our work is end-to-end, covering Discovery, Alpha and Beta, as well as taking services live and supporting them on an ongoing basis.  Not only do we create, design and transform digital services, we ensure they are available to all. As with any set of complex requirements, there is no easy or ‘one size fits all’ solution; it is only by adopting user-centred thinking that meaningful progress is made, and digital services become truly inclusive.

We can easily be procured through the Government Digital Marketplace, either through the G-Cloud or DOS framework. Our listing is available here. We are also available on the Software Design and Implementation Services (RM6193S DIS) framework.

Our specialisms:

  • Service design
  • User research
  • User experience
  • Open-source software development
  • Agile delivery
  • Agile coaching and upskilling
  • Service assessment preparation

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