AUSTRALIAN GOVERNMENT DEPARTMENT
Developing digital solutions to improve cultural competence in the servicing of Indigenous job seekers by job-active providers.
IN PARTNERSHIP WITH SEVENSEAS CREATIVE, DEVELOP DIGITAL SOLUTIONS TO IMPROVE CULTURAL COMPETENCE IN THE SERVICING OF INDIGENOUS JOB SEEKERS BY JOB-ACTIVE PROVIDERS.
Since the research was exploratory, a qualitative approach was utilised. This enabled the research team to unpack the concept of cultural appropriateness; which fed into the development of the digital tool and recommended strategies.
The research covered five locations across Australia.
Across all locations a total of 18 focus groups were conducted with Indigenous job seekers and recently employed Indigenous people who were previously registered with a job active provider (within the last 12 months). A further 24 in-depth interviews (IDIs) were conducted with job-active providers, Aboriginal Employment Service agencies and Vocational Training agencies.
DEVELOPED A DIGITAL TOOL TO GUIDE JOB-ACTIVE PROVIDERS IN DEALING WITH ABORIGINAL AND TORRES STRAIT ISLANDER JOB SEEKERS.
DIGITAL TOOL GUIDES JOB-ACTIVE PROVIDERS THROUGH THE TOUCHPOINTS OF SERVICE DELIVERY, PROVIDE LINKS TO BACKGROUND INFORMATION, AND RELEVANT LOCAL CONTACTS.